SSL Certificate Error – Security Errors on Patient Portal

The following is an update to SSL Certificate Error – Security Errors on Patient Portal

Previously users were receiving SSL Certificate Errors when attempting to access a site that was trusted.  The SSL Certificate Error reads as follows:

Your connection is not private.  Attackers might be trying to steal your information from (for example, passwords, messages or credit cards).


This server could not prove that it is; its security certificate is not trusted by your computer’s operating system. This may be caused by a misconfiguration or an attacker intercepting your connection. Proceed to anysite (unsafe)


The issue was resolved by downloading the appropriate certificate from the Certificate Authority that issued it and installing it locally (on the machine receiving the error) in Trusted Root Certificate Authorities.

#certificate-error, #err_cert_authority_invalid, #security-2, #ssl-error, #your-connection-is-not-private