Polycom Error “Image is not compatible with phone”…”Application Not Present”

"Image is not compatible with phone" and "Application not Present" error messages can occur after selecting the Format File System option on a Polycom IP phone and if, upon booting, the IP phone downloads an update to the bootROM. That is, the bootROM is updated but the phone firmware remains the same version, then,"Image is … Continue reading Polycom Error “Image is not compatible with phone”…”Application Not Present”

Polycom SoundPoint IP Phone Configs Error

Recapping, I recently upgraded the firmware on 3 Adtran Netvanta 7100 PBX phone systems after having networking problems with older system firmware on two units and replacing a third.  Although I checked for the IP phone firmware to be supported by the newer AOS PBX firmware, after the upgrade under the IP Phone Configs tab … Continue reading Polycom SoundPoint IP Phone Configs Error

Polycom SoundPoint IP Phone Configs – Deprecated Model Error

Due to a series of unfortunate events, I was forced to recently upgrade the firmware on our Netvanta 7100 PBX VOIP phone system at multiple sites.  After the upgrade, when I tried to change phone settings through the management console I received errors after hitting Apply.  Also, under Voice - IP Phone Configs all phone configs are in … Continue reading Polycom SoundPoint IP Phone Configs – Deprecated Model Error