Polycom Error “Image is not compatible with phone”…”Application Not Present”

“Image is not compatible with phone” and “Application not Present”

error messages can occur after selecting the Format File System option on a Polycom IP phone and if, upon booting, the IP phone downloads an update to the bootROM.

That is, the bootROM is updated but the phone firmware remains the same version, then,”Image is not compatible with phone” and “application not present” will display.

There are two solutions for correcting these error messages:

“Image is not compatible with phone” and “Application not Present”

Option 1: Downgrade to the previous bootROM.

Option 2: Update phone firmware.

See detailed instructions on Downgrading or Updating Polycom UC Software in the following link:

http://support.polycom.com/global/documents/support/technical/products/voice/Upgrade_Downgrade_UCS_v4_0_0_EA64731.pdf

 

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