HP Thin Client – Easy Tools – Could Not Retrieve Information from Server

We recently acquired 30x HP t520 Thin Client. At this time, we’ve already set up our vdi solution (server) and we are trying to config our clients. Unfortunately, we can not update OS image. The download is very slow… and gets stuck, getting this message:

“Could not retrieve infromation from server”

I have found out the ftp adress for the .ibr image

ftp://ftp.hp.com/ftp2/pub/tcimages/EasyUpdate/Images/t520/

[WES7E-32 Image 14WWZDCE301 English (Nov 2014)]

Description=WES7E-32 Image 14WWZDCE301 English (Nov 2014)

File=../7EZDCABA1109VIAFBedoc_flash.ibr

Size=4669729199

OSVERSION=WES7

Release Notes: ftp://ftp.hp.com/ftp2/pub/tcimages/EasyUpdate/Images/7EZDCABA1109VIAFBedoc_flash.TXT

Image File: ftp://ftp.hp.com/ftp2/pub/tcimages/EasyUpdate/Images/7EZDCABA1109VIAFBedoc_flash.ibr

via

HP Thin Client – Easy Tools – Very slow image download and f… – HP Support Forum – 4858198.

via HP Thin Client – Easy Tools – Could Not Retrieve Information from Server.

via HP Thin Client – Easy Tools – Could Not Retrieve Information from Server.

 

While updating the image for an HP T620 thin client, we received this same error.  Thanks to the post above I was able to download the file manually from the HP FTP server.  However, I’m now having trouble installing the image.

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